Privacy Policy

Introduction

Horizon Speech Therapy ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or website.

Information We Collect

We collect the following types of information:

• • Personal Information: Name, email, phone number, address, date of birth
• • Health Information: Medical history, speech/language assessments, therapy progress notes
• • Insurance Information: Provider details, policy numbers for billing purposes
• • Usage Data: Website analytics, session information for improving our services

How We Use Your Information

• • Provide speech therapy services and coordinate your care
• • Schedule appointments and communicate with you about your treatment
• • Process billing and insurance claims
• • Improve our services and website functionality
• • Comply with legal and regulatory requirements

Protection of Health Information

As a healthcare provider, we comply with all applicable privacy legislation, including the Personal Information Protection Act (PIPA) of British Columbia and the Health Information Act. Your personal health information is treated with the highest level of confidentiality and security.

We implement industry-standard security measures including encryption, secure access controls, and regular security audits to protect your data.

Disclosure of Information

We may share your information in the following circumstances:

• • With your consent, to other healthcare providers involved in your care
• • To process insurance claims and billing
• • As required by law or regulatory requirements
• • To protect the health and safety of individuals

Your Rights

You have the right to:

• • Access your personal health information
• • Request corrections to your information
• • Withdraw consent for non-essential uses of your information
• • Receive a copy of your records
• • File a complaint if you believe your privacy has been violated

Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings. We do not sell or share your browsing data with third parties for advertising purposes.

Data Retention

We retain your health information for the period required by law and professional guidelines. In British Columbia, this is typically 16 years for adult records and until age 25 for pediatric records. After this period, records are securely destroyed.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.