Accessibility Statement

Our Commitment

Horizon Speech Therapy is committed to ensuring our services and digital platforms are accessible to all individuals, including those with disabilities. We believe everyone deserves equal access to speech therapy services and strive to remove barriers wherever possible.

Website Accessibility

We are working to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our website includes the following accessibility features:

Physical Accessibility

Our Vancouver clinic is designed to be accessible:

• • Wheelchair accessible entrance and therapy rooms
• • Accessible parking available nearby
• • Elevator access to all floors
• • Accessible washroom facilities
• • Assistance animals welcome

Communication Accessibility

We offer multiple ways to communicate:

• • Phone, email, and online booking options
• • Virtual therapy sessions via video conferencing
• • Written materials available upon request
• • Accommodations for hearing or visual impairments
• • Flexible appointment scheduling

Virtual Session Accessibility

Our virtual therapy platform includes closed captioning options and screen reader compatibility. If you need additional accommodations for virtual sessions, please let us know and we will work to meet your needs.

Ongoing Improvements

We recognize that accessibility is an ongoing effort. We continuously review and improve our website and services to better serve all clients. We welcome feedback about accessibility barriers you may encounter.

Request Accommodations

If you need accommodations to access our services, please contact us. We are committed to finding solutions that work for you.

Feedback

We welcome your feedback on accessibility. If you encounter any barriers or have suggestions for improvement, please contact us at accessibility@horizonspeechtherapy.ca or call (604) 555-1234. We take all feedback seriously and use it to improve our services.